Introducing the new ANB Go Business
We’re committed to providing best-in-class business banking through online experiences that are empowering, intuitive and secure.
That’s why we’re upgrading ANB Go Business. You can streamline operations, protect against fraud and do more from anywhere.
What’s new
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Upgraded user interface
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Expanded mobile functionality
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More standard & advanced reporting options
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Self-service user management
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Behavioral analytics
& fraud prevention -
Service tiers based on your business needs
Upgrade timeline
Migration Prep
Sept. 5 – Sept. 29
ACTION REQUIRED
Complete your pre-migration action items
Training sessions
Sept. 29 – Oct. 3
ACTION REQUIRED
Interactive training and onboarding sessions begin
Migration begins
Friday, October 3
VIEW-ONLY MODE
Upgrade weekend
Any transactions or activity conducted in the legacy platform after 5 p.m. CST on Friday, October 3 will not be reflected in the new system.
First-time login
Monday, October 6
ACTION REQUIRED
Log in & complete your post-migration action items
We’ll email you with your new Login ID and the new login link on migration day.
Service tiers
A more transparent way to access the services you need
As part of this upgrade, we’re introducing service tiers for ANB Go Business. While we’ve always tailored your account setup and pricing to meet your unique banking needs, knowing which plan you’re on will make it easier for you—and our support teams—to understand what’s available and what fits best for your business.
When you upgrade, your current fees will stay the same. With this service tier, your current fee structure and account features will carry over to the new platform. Your company has been assigned to the service tier that matches your current services. You’ll also have the flexibility to explore new features and sign up for available add-ons as desired.
Essentials – get started for free!
Free access to core features for banking necessities
- View balances & transactions
- Custom alerts & notifications
- Transfers & loan payments
- Multi-user management for admins
- Third-party integrations
- Deposit checks with our mobile app (one check per deposit)
- Initiate stop payments
Essentials Plus
Enhanced cash management tools & integrations
Everything in Essentials, plus:
- Pay vendors electronically with Business BillPay
- Guard against fraud with ACH Filters & Positive Pay
- Manage high check volume with Remote Deposit
- Standard Information Reporting
Add-on available:
Advanced Information Reporting
Enterprise
Advanced functionality with low base fees & a-la-carte add-ons
Every core feature, plus:
- NEW! Initiate/approve ACH & wires on the mobile app
- Advanced ACH & wire tools including international wires
- High-volume check scanning & enhanced reporting with Remote Deposit Capture
Add-ons available:
Advanced ACH Reporting
Advanced Wire Reporting
Enterprise Plus
All-inclusive pricing for high-volume banking activities
Every core and Enterprise feature, plus:
- Volume-friendly ACH pricing
- ACH prefunding occurs one
day prior to effective date - Full suite of standard & enhanced reporting
Add-ons available:
N/A – pricing is all-inclusive
Frequently asked questions
General upgrade questions
Why is ANB making this upgrade?
Technology is always changing. This upgrade ensures your business continues to have best-in-class digital banking capabilities.
Who can I call for support?
Call our upgrade specialists at 833-774-6897 to find fast answers. You can also email our Treasury Support team at [email protected]. Learn more about our hours here.
I have a lot of people working on the current platform. Will everyone have access to top-tier service and support?
Absolutely. Helping your team is a top priority to ensure all questions are answered, issues are resolved and that ANB Go Business meets your expectations.
Where can I find instructions for a specific topic?
Explore the resources on the ANB Client Resource Center. Once in the new ANB Go Business platform, you can access more self-service tutorials and guides by navigating to Support > Using ANB Go Business.
Not finding what you’re looking for? Contact the Treasury Support team at [email protected].
Will pricing change when I’m upgraded?
No. Your current pricing will remain net neutral at the time of the upgrade. You’ve been assigned to the service tier and pricing that matches your current functionality. You’ll receive the same banking features you’re used to, plus some expanded and upgraded capabilities.
Will I still have access to the legacy version of ANB Go Business?
Yes. You will still have access in a “view only” mode for a short time after the migration. Although you won’t be able to transact with the legacy version, you can view transaction history and view/download statements and notices until October 31, 2025.
Will all users be migrated automatically?
No. Only users who have logged into ANB Go Business in the past 13 months will be migrated. Users must log in to ensure they are included in the migration. If an inactive user needs access to the new platform, a company admin will need to re-establish their profile for them.
Users in this status WILL be migrated:
– Login Status: Unlocked
– Login Status: Locked due to failed login attempts*
– Approval Status: Approved
– Approval Status: Needs Approval*
– Approval Status: Pending Approval*
*Users will be migrated as disabled and must be unlocked by ANB
Users in this status WILL NOT be migrated:
– Login Status: Locked by an admin or ANB
– Login Status: Locked due to failed one-time passcode attemptsWhat will be migrated from the legacy platform?
ANB will be migrating your company profile along with user entitlements. This includes recurring transfers, templates, recipients (formally payees) and your limits.
Future-dated transfers and payments will not be migrated over and must be rescheduled. Learn more.
Pre-migration prep
What do I need to do on the legacy platform before I’m migrated?
Review the list of action items for every user to complete, such as confirming contact info and exporting templates. These steps are essential for preparing your account for the upgrade and are especially critical for company administrators to complete.
What will happen to users in a pending status?
Admins must approve any new users or changes prior to migration, or delete users they do not wish to have migrated.
What can we expect on the first day?
All features will be ready to use. We encourage you to do a “click-thru” tour, get familiar with each page and complete your post-migration action items. When you start banking, we’ll be on-call and ready to serve.
Why do I need to update my profile information before the upgrade?
Your new login information and other key details will be sent to you via email. Ensuring your contact information is accurate and up to date will ensure you receive these critical communications for a successful migration experience.
Will the new ANB Go Business be compatible with my current technology?
As a pre-migration action item, you should review your setup to ensure compatibility, including:
– Use a supported browser and device
– Add [email protected] and [email protected] to your email safe senders list
– Check your security and firewall settings to ensure the new login link is whitelisted for your company: https://secure.american.bank/anbbusiness/uux.aspx#/login
Logging in, security & credential management
Will my User ID change?
Yes. We’ve combined the Company ID and User ID for easier credential management. We’ll send your new unique Login ID(s) to the email address on file before upgrade day.
Login instructionsWhat if I didn’t receive an email with my new Login ID?
Your login link and new login credentials email will come from [email protected]. Check your spam folder first and be sure to whitelist this email address to ensure you receive future communications.
If you still don’t see an email with your login credentials, contact [email protected] for help.Can I change my Login ID?
Yes. All users can manage their Login ID. In the new ANB Go Business, navigate to Settings > Manage Login ID to make a change.
Will I receive a new password?
No. Use your current/last known password for your first login. After that, you’ll be prompted to create a new password for the new platform.
All users can manage your password by navigating to Settings > Manage Password.What if I don’t know my current password?
Use your last known password to log in for the first time. After that, you’ll be prompted to create a new password for the new platform.
How will I receive secure access codes (the one-time codes used for increased security)?
Secure access codes can be sent via email, SMS (text) or voice (calls).
Alerts & notifications
Will my alerts and alerts settings be migrated to the new platform?
No. Alerts and alert settings are not being migrated. This will allow you to set up what makes the most sense for you in the new experience.
How often will I receive alerts? Can I customize the frequency?
Alert frequency will be changing: Security alerts (password changes, new access) will still be real-time. However, other alerts such as account balance and posted transaction notifications will be provided in scheduled summaries throughout the day. This is a default setting that cannot be changed.
What email address(es) will I receive email notifications from?
Depending on the type of notification you’re receiving, it could come from either [email protected] (system notifications/alerts) or [email protected] (marketing & communications messages, including important information about the upgrade such as your login credentials).
Be sure to add these email addresses to your safe senders list to avoid messages being quarantined or sent to your junk folder.
Can I turn off all alerts and notifications?
No. For your protection, ANB will have some security alerts enabled by default, such as login ID and password changes. These security alerts cannot be disabled.
How will I get notified about transactions requiring approval?
You can manage alerts in Settings > New Online Transaction Alert. Then select the status type of ‘Drafted’ and select your alert delivery method preference.
Account management, statements & transaction history
When will new accounts be added to ANB Go Business?
New accounts should be visible in the new ANB Go Business on the same day they’re opened, however there might be a slight delay. If you don’t see your new account yet, check back the next day.
Will account nicknames migrate to the new platform?
Yes. Account nicknames will migrate over. Please review for accuracy by clicking on the account tile then Details & Settings.
Note: Only admins can control the global nickname; all users can add an account/personal nickname.How far back into my transaction history will I be able to see?
Two years of transaction history, including check and deposit images, will be available. This is an enhancement from the legacy platform’s limit of 13 months.
Where can I find the balance of a loan or line of credit?
You can see the principal balance of a loan or line of credit in Account Details of an account, as well as on your statement.
Can the homepage be customized?
Yes. The default homepage is configured to give users easy access to the most common functions. However, some settings can be updated by navigating to Settings > Homepage Preferences. You can also edit Account Preferences to set nicknames, display options and more.
Will my online activity in the Payment Center and Transfer Center migrate to the new platform?
No. Payment Center and Transfer Center Activity will not migrate, however your posted transaction history and images will. New Online transactions will be stored in Payments & Transfers > Online Transaction Activity.
What’s the difference between current and available balance?
The current balance is yesterday’s balance plus or minus transactions processed up to the time of your account inquiry. The available balance includes the balance on the account along with any attached sweep accounts.
The homepage shows the current balance by default. You can adjust this under Settings > Homepage Preferences.Why don’t I see the full account numbers?
For increased security, account numbers will be masked. Users will only see the last four digits of an account number. There is not an option to unmask this data.
Administration (admin controls & user management)
How do I add a new user or company administrator (admin)?
Only company admins can add new users and additional administrators to your account.
New! Administrators now can add new administrators for their company without contacting the bank.What is a user role?
A user role defines the accounts, transaction types and features that are available for any user assigned to that role. It is a preset permission group that makes it easier for admins to manage user entitlements. By creating a user role with defined permissions and settings, admins can then assign those roles to multiple users.
For example, you might create a user role for Accounts Payable users, Accounts Receivable users, or View-Only users. Editing a user role updates that setting across all users assigned to that role.
Note: For Enterprise tiers only. Essentials clients will still manage user permissions on an individual basis.What does Company Policy allow me to do as an admin?
Company Policy defines the accounts, transaction types and features that are available for all users across your company’s account. Admins can manage permissions and settings based on approval type, amount, approvers, specific accounts and subsidiaries, location, hours and transaction types. Note: This is only available for clients with a large number of accounts in the Enterprise tier.
When can dual-action be enabled?
Dual-action settings can be enabled for both transactional (ACH/wires) and non-transactional (adding new users) actions. You can choose which actions to enable dual control for at the company level. Note: For Enterprise tiers only.
Can a user opt out of dual control if their company requires dual control?
No. Users cannot set their own dual-action (dual control) settings. Dual action will be enabled or disabled at the company level only. Note: For Enterprise tiers only.
Is dual action the same as dual control?
Yes. Dual action = dual control, meaning one user initiates, and a different user approves. You can opt out of dual control at the company level to allow the same user to both initiate and approve their transactional and/or non-transactional actions. Note: For Enterprise tiers only.
Payments & transfers
Where can I manage recipients?
A recipient (previously called ‘payee’) is an individual or business that you are sending money to or collecting money from. Learn more about recipient management here.
When do drafted payments need to be approved?
Approvals must happen prior to the scheduled processing date. If it is not approved before processing, the transaction must be re-entered. You can easily re-enter a transaction by visiting the Online Transaction page, clicking the vertical three-dot menu for that transaction, and choosing Copy. You will be taken to the transaction setup page and will simply need to update effective/process date.
What is Stop Payments? Why am I seeing more options to stop a payment on my account?
Stop Payment functionality is now available for all service tiers. You will now see this feature on accounts that may not have had it before, providing greater control to protect your finances and defend against potential fraud.
Will recurring transfers be migrated?
Yes. Recurring transfers will migrate over in an authorized status. Prior to the migration, you’ll need to document any recurring transfers between your ANB accounts.
Post-migration, you’ll need to review transfers to ensure they are migrated correctly.
Note for early adopters: recurring transfers will come over as “drafted” and action must be taken. Learn moreWill future-dated transfers be migrated?
No. Future-dated transfers or payments will not migrate. You will need to re-establish any future-dated transfers or payments once you have successfully accessed ANB Go Business after October 6.
You can delete future-dated transfers in the Payment Center and futured-dated payments in the Transfer Center.How do I make a loan payment?
Navigate to Payments & Transfers > Make a Loan Payment and complete the required fields to submit a loan payment.
Reports (Information Reporting)
What report options are available in Information Reporting?
In Reports > Information Reporting, a variety of predefined and/or customizable reporting is available by default depending on your service tier. You can customize reports by choosing your own data fields, filter and sort by criteria and combine multiple accounts into a single report. These options enable you to create reports that provide visibility and insights into your banking activity based on your business needs.
How do I create a custom report?
Create a custom report by navigating to Reports > Information Reporting > Create New Report > select an option that begins with User Defined Report. Here, you can name the report, choose which accounts and transaction codes to include, define the date range and establish the report frequency.
ACH & Wires
What is a recipient?
A recipient (previously called ‘payee’) is an individual or business that you are sending money to or collecting money from.
Learn moreCan I send same-day ACH transactions?
Yes. All existing ACH users will be able to create entries which settle on the same business day within the new system. The same-day cutoff time of 2:30 p.m. CST. Additional fees may apply.
What if I don’t want to pay an existing recipient within a saved template?
If you don’t want a recipient to be paid or debited, click on elipsis next to the recipient and mark the DO NOT COLLECT or DO NOT PAY box.
How do I send a prenote to a new account?
You can use a payment to send a prenote to an account. To send a pre-note to a newly established recipient, send a $0.00 ACH transaction to the recipient account. The pre-note confirms the validity of a routing number and account at the receiving financial institution, without any movement of funds taking place.
What is an ACH payment template?
An ACH payment template allows you to save a transaction and reuse it. Payment templates can contain multiple recipients.
Learn moreCan I restrict users to specific permissions and account rights?
Yes. ANB Go Business Enterprise users can assign transaction type rights, limits and account permissions to match your business needs.
To learn more about User Management go to Support > Using ANB Go Business > Business Banking > User Management.
To learn more about User Roles go to Support > Using ANB Go Business > Corporate Banking > Corporate Features.What do the different transaction statuses mean?
Drafted: The transaction has been created in the system. Drafted transactions require approval before being processed. Drafted transactions can be canceled.
Authorized: The transaction is ready for processing and requires no further actions before being processed. Authorized transactions can be canceled.
Processed: The transaction has been successfully submitted to an external system. For example, a wire transaction that has been successfully transmitted to a third-party would be considered processed. These transactions cannot be canceled.
Canceled: The transaction is no longer being processed. Once canceled, the transaction status cannot be reversed. Canceled transactions are not eligible for processing.How can I request an ACH reversal?
You can request an ACH reversal from the Online Transaction Activity page by locating the file/transaction and choosing the reverse option in the action toggle/vertical three-dot menu. Go to Payments & Transfers > Online Transaction Activity > find the transaction you wish to reverse > toggle ellipsis (three dots) > Reverse.
What are the ACH cutoff times?
ACH cutoff times are:
6:30 P.M. CT for next day
2:30 P.M. CT for same day.
What ACH transaction types are available in ANB Go Business?
ACH batch: Sending money to recipient(s). Also known as ACH credit.
ACH collections: Collecting or pulling money from recipient(s). Also known as ACH debit.
Payroll: Sending money to recipient(s)/employee(s).What is a subsidiary? (ACH Company ID)
A Subsidiary is the company/entity (the Company ID) that you are initiating the payment from. The subsidiary record will contain company information (such as an ACH Co ID) that is needed to complete the transaction.
Can I create a custom ACH file map?
Yes. Through the Upload Wizard you can create a custom file map to upload your ACH file. Learn more
What if I draft an ACH payment(s) over my ACH limit?
You will receive a Payment Error message. You will need to correct the error in order to draft the payment.
Can I approve a future-dated payment the day after it was drafted?
Yes. All future-dated payments must be approved before the scheduled processing date. If it’s not approved before the scheduled date, the transaction must be re-entered. To be eligible to approve a transaction, users must have approval rights for the transaction type.
Can I assign dual action rights for ACH transaction processing?
Yes. Dual action requires a transaction to be approved by a different user from the one who created it, even if the drafter has approval rights. If a client has dual action for any users, it will apply to all users.
Can I assign dual action rights for recipients & templates?
You can assign dual action approval for new recipients and recipient changes. Templates do not require dual action.
Note: Users must have draft transaction rights, manage recipient rights and manage template rights to create a template.Can domestic and international wire limits be different in the new platform?
Yes. Domestic and international wires can have different limits.
How are domestic and international wire limits determined?
Wire limits are now set at the wire type level instead of only at the account level:
– Domestic wire limits are based on your previous limit.
– International wire limits are based on your previous transaction activity.
Mobile & remote deposits
Who has access to make a mobile deposit?
Every user has access to mobile deposits. Admins can manage user access to this functionality in Settings > User Management.
Can I disable the mobile deposit feature for some users?
Yes. Company admins can manage mobile deposit functionality for users in Settings > User Management.
Can I make a mobile deposit during the upgrade migration weekend?
No. Mobile deposit functionality will be unavailable during the upgrade (starting at 5 p.m. on Friday, October 3). After migration is complete on Monday, October 6, service will resume.
Positive Pay
How do I access Positive Pay?
In ANB Go Business, navigate to Other Services > Positive Pay and find functions such as making decisions on exceptions and submitting checks and check files. Select Launch Advanced Options to access full Positive Pay functionality.
Is anything different about Positive Pay in the new ANB Go Business?
Your Positive Pay experience is the same in the new platform. However, you will also have quick access to functions without launching into the full Positive Pay site. These include making decisions on exceptions and submitting checks and check files.