Question 1

Where can I manage recipients?

A recipient (previously called ‘payee’) is an individual or business that you are sending money to or collecting money from. Learn more about recipient management here.

Question 2

When do drafted payments need to be approved?

Approvals must happen prior to the scheduled processing date. If it is not approved before processing, the transaction must be re-entered. You can easily re-enter a transaction by visiting the Online Transaction page, clicking the vertical three-dot menu for that transaction, and choosing Copy.  You will be taken to the transaction setup page and will simply need to update effective/process date.

Question 3

What is Stop Payments? Why am I seeing more options to stop a payment on my account?

Stop Payment functionality is now available for all service tiers. You will now see this feature on accounts that may not have had it before, providing greater control to protect your finances and defend against potential fraud.

Question 4

Will recurring transfers be migrated?

Yes. Recurring ACH transfers will be migrated over in a drafted status and will not process until you reauthorize the transaction. To authorize a transaction, go to Payments & Transfers then Online Transaction Activity. Find the transaction, select the three vertical dots then select Approve.
Learn more

Question 5

Will future-dated transfers be migrated?

No. Future-dated transfers or payments will not migrate. You will need to re-establish any future-dated transfers or payments once you have successfully accessed ANB Go Business after October 6.

You can delete future-dated transfers in the Payment Center and futured-dated payments in the Transfer Center.

Question 6

Will loan payments be migrated?

If your loan payment is scheduled as a recurring auto transfer it will come over and continue to process as scheduled. If you schedule payments as one-time payments, you can schedule those in Payments & Transfers > Make a Loan Payment.