Remote Deposit Capture Introduction
Remote Deposit Capture is a payments platform designed to make remote deposit capture easier. Remote Deposit Capture includes the following features to promote a better remote capture experience. It includes:
– Streamlined navigation to simplify accessing key areas by providing direct links to frequently visited pages.
– Modern design that uses a customizable display.
– Responsive web design to accommodate a variety of devices, screen sizes and browsers.
– Improved sorting and filtering options to make it easier to manage large-scale data displays.
– Intelligent use of common colors to consistently represent repeated action types.
This document highlights ways to use the features in Remote Deposit Capture and includes a list of available reporting features.User Terminology
Throughout this document, the text will refer to certain parties and their responsibilities in using the application. The following terms will help define “who is who” while performing tasks in the system.
1. Admin User – The admin user is responsible for creating, deleting, enabling and disabling additional users within your organization. In addition, the admin user is responsible for the following:
– Editing, unlocking, and/or deleting a user’s profile
– Resetting a user’s password to provide a temporary one
– Assigning specific roles or functions to a user
– Designating users as authorized callers
– Enabling access to deposit accounts (locations) for which a user will be processing deposits
2. User – A merchant/member employee with the ability to support end users. Based on their assigned roles/privileges, users will have the ability to perform the following:
– Process transactions
– Generate reports
– Search transaction history
– Edit transactions
– Contact customer support (if applicable)
NOTE: Your menu options may differ slightly from those pictured throughout this document.System Requirements
For an optimal experience, a high-speed Internet connection is recommended, in addition the following components are required for working with the application(s).
For the PC:
– Local administrative rights
– USB port 2.0 or higher
– .NET® Framework 4.6 or higher
For Microsoft® Windows®:
– Windows 7 Service Pack 1: Microsoft Internet Explorer® 11 or Google Chrome™
– Windows 8.1: Microsoft Internet Explorer 11 or Google Chrome
– Windows 10: Microsoft Internet Explorer 11, Microsoft Edge® or Google Chrome
Note: The current version of Chrome and its two previous versions are supported.
For the Mac:
– Local Administrator credentials
– Local user profile
– USB port 2.0 or higher
– MacOS Mojave:10.14 – Google Chrome
– MacOS Catalina: 10.15 – Google Chrome
– MacOS Big Sur: 11 – Google Chrome
NOTE: The current version of Chrome and its two previous versions are supported.
Navigational Features
Accessing Remote Deposit Now
1. Log into ANB Go Business.
2. Select Other Services from the Main Menu Bar.
3. Click Remote Deposit Capture.
Main Menu
The main menu on the left contains primary options such as Transactions or Reports that allow you to navigate throughout features in the system. Primary categories on the main menu contain sub-options based on user permissions. All sub-options under primary categories relate to that primary category. For example, all sub-options under the Admin tab relate to that topic.
Customizable Dashboard
Overview Panel
Dashboard display settings allow you to decide how the page displays. Settings are automatically updated and saved, and are remembered for each user.
To choose display settings:
1. Click the Settings
icon on the right in the Overview section.
2. Use the enable/disable buttons to in the Settings panel to:
– Hide or show panels under View.
– Expand or collapse panels under Expand.
3. Use the arrows to determine the order in which you see items on the Dashboard page under Priority.
4. Click the
icon to close Settings and return to the Dashboard page.
Quick Links Panel
The Quick Links panel provides a quick and efficient way to access your most-used reports. Configuration options are automatically updated and saved and are remembered for each user.
To access and set up Quick Links configuration options:
1. Locate the Quick Links panel within the Dashboard tab. Click
Expand to open the panel if needed.
2. Click
Settings. The Settings panel opens, showing a list of available transactions and/or reports.
3. Select the tab you wish to configure, Transactions or Reports.
4. Choose whether to show/hide the items by selecting the toggle buttons under View. Checking or unchecking the View box allows you to simultaneously select/unselect all items on the tab you selected. You can also select the display order by using the Priority up and down arrows.
5. Click to close Settings and return to the Dashboard page.
Removing and Installing Scanner Drivers
Removing Scanner Drivers
1. Unplug the scanner from the computer
2. Log out of Remote Deposit and close all browsers.
3. Click the Windows icon
in the bottom left corner of your screen. It might look like a colored globe or an icon.
Note: If the customer is using a Mac, open Launchpad
in the dock or use the control strip.
4. Select the Settings icon.
5. From the Windows Settings menu search bar, type in Add or remove in the search bar.
6. Select the Add or remove programs from the results.
7. In the Apps & features page, locate the scanner services to remove. In some cases, there will be two or three items to remove. In the table contains a list of programs needed for each Scanner Model.
8. Select each service, then select the Uninstall button.
NOTE: To uninstall the software, you may need administrative privileges for uninstallation purposes. Consult with your IT department for access.
9. Follow the on-screen prompts to remove the application.
10. Repeat until all scanner programs have been uninstalled.
11.Once all programs have been removed, restart your computer.
12. Once restarted you are now ready to begin the installation of the new scanner software and drivers. Please reference the Installing Scan Service and Scanner section of this guide to assistance with re-downloading your scanner.Installing Service and Scanner Drivers
Microsoft Windows – Service and Scanner Installation
Installing Scan Service
1. Unplug the scanner from the computer.
2. Login to Remote Deposit Capture.
3. In the left-hand menu, select the Transactions tab.
4.Under Check Processing, click Remote Deposit Now.
5. Menu options are now listed at the top of the page. Click Scan.
6. The Scanner Service Installer prompt will appear, click Download.
7. Depending on your browser, you will see one of the following downloads to click.
a. Microsoft Edge (located in the upper right corner of your screen).
b. Google Chrome (located in the bottom left corner of your screen).
8. To continue, click Next through the ProfitStars Wizard steps.
9. Click Install.
10. Click Finish.
Installing Scanner
The Scanner Driver Installers window should appear. If not, click the arrow next to Startand select Scanner Installers. Select your scanner model from the drop-down menu, then click Download.
Note: The images below are examples from the Panini VisionX installer. The Install Wizard for other scanner models may differ.
11. Click the InstallAdapter.exe download to begin the installation.
a. Microsoft Edge (located in the upper right corner of your screen).
b. Google Chrome (located in the bottom left corner of your screen).
12. Depending on the scanner model, you may receive the following adapter setup message. Click Nextto continue.
13. The following window displays information regarding the destination folder for the adapter. Click Next to continue.
14. Click Install to continue.
15. A confirmation for completing the adapter setup appears. Click Finish.
16. The installation prompt for the driver portion appears. Click Next to continue.
17. An End User License Agreement appears. Select the I accept the terms of the license agreement button, and then click Next.
18. The following window displays information regarding the destination folder for the driver. Click Next to continue.
19. A prompt appears for the features that will be installed. Click Next to continue.
20. Conformation for completing the installation appears. Click Finish.
21. The installation process for the scanner driver and adapter is complete.
22. You may now plug the USB cable from the scanner into the computer. A popup window may indicate that the device is ready to use.
23. You are now ready to begin your deposit
Apple MacOS – Service and Scanner Installation
If you do not already have the following components installed, use the links provided below to download and install the appropriate components for use with Remote Deposit Capture on macOS®. See the “Installing Mono Framework” section below for instructions.
Mono™ Framework 5.18.1.3:
https://download.mono-project.com/archive/5.18.1/macos-10-universal/
NOTE: If you receive an error in the download process, try downloading the Mono Framework 5.18.1.28 and installing again.
Installing Scan Service
1. Unplug the scanner from the computer.
2. Login to Remote Deposit Capture.
3. In the left-hand menu, select the Transactions tab.
4. Under Check Processing, click Remote Deposit Now.
5. Menu options are now listed at the top of the page. Click Scan.
6. Scanner Service Installer prompt will appear, click Download.
7. The Scanner Service Installer window will appear. As shown below, click the Install ProfitStars Scanner Service for Mac –Panini VisionX link to begin.
8. Click PSScan.pkg on the bottom left-hand corner of the Google Chrome browser window to run the installer.
9. The ProfitStars Scan Service Setup Install Window appears. Disconnect the scanner’s USB or power cable from your computer, and then exit all other applications. Click Continue, as shown below.
10. The Install window displays the Install prompt. Click Install to continue, as shown below.
11. Installing this software requires administrator credentials. Enter your administrator credentials and then click Install Software.
12. Select Close to complete the installation, as shown below.
Installing Scanner
1. Prerequisite – As pictured below, click the here link in the Prerequisite line from the Installation Instructions section of the Scanner Service Installer window.
2. The link will navigate you to the Mono Framework webpage (depicted below). Click either one of the Framework files (.pkg file type) to launch the download, as they are identical.
3. Click MonoFramework-MDK….pkg on the bottom left-hand corner of the Google Chrome browser window to run the installer.
4.The Install Mono Framework window appears. Click Continue, as shown below.
5. Read the important information shown, and then click Continue to install the Mono Framework.
6. Read the software license agreement section, and then click Continue.
7. As shown below, click Agree to accept the software license agreement terms.
8. Click Install to continue.
9. Installation of this software requires administrator credentials. Enter your administrator credentials and then click Install Software.
Select Close to complete the installation, as shown below.
Make Deposits
Scan/Create a Deposit
1. Login to Remote Deposit Capture.
2. In the left-hand menu, select the Transactions tab.
3. Under Check Processing, click Remote Deposit Now.
4. Menu options are listed at the top of the page. Click Scan.
5. Click the Start option on the bottom left of screen
6. Enter Expected Batch Total.
7. Click OK
NOTE: The check scanner should start up and scan right after OKis selected.
8. For single-feed scanners, click Start again to begin scanning another check.
9. Once all checks are scanned, click on Close Batch.Batch Edit
1. To Start the next step of editing the batch, click Batch Edit.
a. If the check read correctly all fields will be prefilled and completed.
b. If check was not read correctly, you will need to key the missing fields.
Note: Missing fields could be Routing, On Us (account number), Check Number and Amount.
2. Once all fields are keyed correctly, click Save.
NOTE: If you click save and receive a red error message, correct the fields being requested.
Editing a Batch Total
1. If you need to adjust a batch total, click Scan.
2. Click the arrow next to the start button and then select Open Batch.
3. Select a batch from the dropdown menu.
4. Enter the new amount in the Expected Batch Total field.
5. Click OK.
Performing a MICR Repair
1. If you need to adjust MICR information, click Batch Edit from the top menu.
2. Select a batch from the dropdown menu at the top of the page.
3. Enter the new MICR information in the MICR fields.
a, Routing number
b. Account number
c. Check number
d. Check amount
4. Click Save.
Deleting an Item
1. If you need to delete an item, click Batch Edit from the top menu.
2. Select an item from the item list at the right of the page & click Delete.
3. Click OK in the confirmation dialog box.
Deleting a Batch
1. In the top right, select Tools.
2. Click Delete Batch.
3. The Delete Batches window appears. Check the box beside which batches you wish to delete
4. Click Delete Selected.
5. To confirm delete, click OK.
Submitting a Deposit
1. To complete the deposit, click Make Deposit.
2. Select the batch you want to deposit on the left under Batches Available for Deposit.
3. Choose the account you wish to deposit into from the dropdown menu
4. Click Make Deposit.
5. A Deposit Completed pop up will appear, and the deposit is sent to ANB for processing.
6. You can view the Deposit Report (PDF | Excel) or Deposit Report With Images (PDF) by clicking on the hyperlink on the pop up
7. To complete, click OK.
Viewing Deposits
1. Select the View Deposits link at the top of the page to view batch/item information.
2. A list of deposits appears. To narrow your list of deposits, select a Start Date and End Date at the top of the page.
3. Select
Refresh at the top of the page to view the deposit(s) within the date range.
4. To view the front and back side of a check image, select Front and Back from the tabs at the top of the image (shown below).
Printing Images of Items
1. At the top of the page, select one of the below options for printing.
a. Select Print to print the front and back of the check currently highlighted.
b. Select the dropdown menu next to Print and click Print All to print the front and back images of all the items in the deposit.
c. Select the dropdown menu next to Print and click Print All Fronts Only to print only the front images of all the items in the deposit.
2. From the Print option at the top of the page, select the dropdown menu next to Print and click View Item Edits to see which user(s) have edited transaction amounts for the deposit in the Remote Deposit Capture application.
3. A list of edits made to the transaction will display, along with the Date, User who edited the transaction, the name of the field (Field Name) that was altered in the transaction, the Before Value of the field, and the After Value of the field.Searching for an Item
1. To look for a specific item in the Remote Deposit Capture application, select Search from the top of the page.
2. To search for specific items, complete the search criteria displayed. For a range of items between certain dates, complete only the Start Date and Stop Date fields.
3. Select the Search link from the bottom of the page.
4. The search results appear. Select an item to print.
NOTE: Want to select more than one item? Just hold the Shift key and click on the others you need.
5. Select Print to print the front and back of a highlighted item.
a. To print items, select the menu next to Print and then select Print All.
b. Select Print All Fronts Only to print the front images of all items in the list.Voiding a Deposit
1. From the Company Dashboard, click the Approved Deposits under Current Transaction Summary.
2. Click the picture icon
to view the deposit.
3. Click on Actions at the top of the page.
4. Click Void.
5. The system will ask you to confirm voiding the transaction. Select Void.
6. Select Actions to enter a reason why the transaction was voided.
Note: The transaction will be voided and appear in a Voided status on the Current Transaction Summary page until it is resolved. Resolving a transaction means indicating a reason why the transaction was voided for communication and auditing purposes.
7. Enter a reason as to why the transaction is resolved. For example, the transaction was deposited in the wrong account.
8. Click Resolve.
9. This transaction will now appear under the Current Status as Resolved.Duplicate Checks
If a check has been scanned twice within the past 75 days, a duplicate check warning will display on the top left corner of the Batch Edit page. Duplicates will not prevent you from making the deposit.
Reporting
Commonalities Among Reports
– Reports are generated in Central Time (CT).
– Print
is an option available for all reports.
– Exporting reports into a Microsoft® Office Excel® spreadsheet, a tab-delimited file (.TSV) or a comma delimited file (.CSV) is available.
– Select
Full Screen to view your report across your entire monitor screen.
– Select
Filterto view filters where you can search the report for alphanumeric entries. Deselecting will hide filter fields and strip the report of your alphanumeric search.
– Select
Filter Columns to bring a list of all the information columns available in the report. You may configure the list to have certain columns appear in the order you choose, or to hide columns from the report listing.
– Use the View option to determine whether an informational column appears.
– Use the Prioritize tools to change the order of a column in the report.
– Use the Freeze tool to lock a column in place when viewing the report.
NOTE: Report filter settings can be saved into a template for later use. However, it is recommended that you save the reports themselves by exporting them to a file saved on your computer.Reporting Privileges and Roles
The administrator user within your organization will need to assign the (full) Accounting role under the Customer Services privilege for any users within your organization that will be working with the reporting functionality.
Reports include new features for customizing the information displayed in each report.Standard Reports
Standard reports are pre-defined daily reports.
1. Log in and select the Reports tab from the left main menu.
2. Under the Standard Reports section, select the report you wish to run from the list displayed.
3.Once you select a report, it will run automatically with pre-set criteria in the report filters.
a. To make a temporary change to the report criteria:
– Adjust any filters, as needed.
– Select Run Report.
b. To make a permanent change (saving the report template):
– Adjust any filters, as needed.
– Adjust the name of the report and then select Save to My Reports.
Invoice Reconciliation Report
This report helps customers reconcile billing invoices with their transactions. It’s located under the Standard Reports section of the Reports page.
To access the Invoice Reconciliation Report:
1. From the Dashboard, choose the Reports tab.
2. Select the Invoice Reconciliation link under Standard Reports. The date criteria screen appears.
3. Select the month and year. The current or future month will not be available for selection. Only past months starting from March 2017 will be available for selection.
4. Click Run Report. An example of the report appears below.
The report can be filtered, printed and exported. As shown in the following image, you may use filters in the Event Type drop-down menu to tie specific types of transactions to line items on invoices, such as Unauthorized or Returned NSF, for example.Using the Report Builder
The report builder utility can be used to create one-time queries and custom recurring daily, weekly and monthly reports for bookkeeping, historical research and problem solving.
There are two options when creating a customized report: New Report and New Shared Report. While both are customizable, the shared report is available to other users who have access to the system. Other users will be able to pull the shared report and use its settings to generate information. Only the user who created the shared report can delete it.
1. Log in to the application, and then select Reports from the left main menu
2. To create a report, click New Report. If others will need access, choose New Shared Report instead.
3. The Reports page appears. In the top bar, enter a title for the report.
4. Fill in the report criteria in each of the four sections: Report Type, Date Range, Advanced, and Report Layout headers.
5. Report Type Section– Designate if your report will be a Transaction Report based upon the current status of a transaction, or a Historical Event Report based upon past events a transaction has been through in the system.
6. Date Range Section– In the Date Type field, select either Transactions Created or Effective Dates for the report, which will determine if the report displays transactions based upon the date, they were created versus the date they took effect. Select a pre-specified date range using the Export Date Range option (ideal for recurring reports) or specify your own date range with the Start Date and Start Time and the End Date and End Time fields.
7. Advanced section – Specify the Location and Status of the transaction you wish to have in your report.
– Settlement Status: Learn if transaction has been deposited. Designate a single status or multiple statuses by selecting the appropriate check box(es).
– Origin of Transaction: Determines how the transaction was received and will be coded. You may designate a single origin for the report or multiple origins by selecting the check box next to each option.
– Originated As: Specifies how the transaction will be processed. You may designate a single type or multiple types.
– Account Type: Determines the type of transaction the report will display. You can select a specific account type or select ALL.
– Operation: This option specifies what process a transaction has been through. You may designate one process or select ALL.
– Authority Response Code: This option represents the types of return responses that can be received for a transaction. Select a specific response code or select ALL.
– Amount Range: The From and To options allow you to look for transactions with a specific amount or between amount values in decimal format (XX.XX).
8. Report Column Headers section – This section allows you to organize how the report appears.
– Select the View check box next to any fields to have them show on the report.
– Under Prioritize, use the arrows to change the order in which information appears. For example, select the upward arrow to have a field listed before others, or the select the downward arrow to have other fields listed before it.
– Use Freeze to lock fields when viewing a report. This will hold certain fields in view while you explore the rest of the report’s information.
9. At this time, you may choose to select the Share to All Users check box (as shown below) if you want to have this report available for other users to view. If you selected New Shared Report previously, this box will already be selected. Alternatively, you may wish to save the report for your own use at a later time by selecting Save to My Reports. This option will both save the report and generate a report to view.
10. The report displays results.
11. Use the filters to change the report and then select Run Reports again, or you can print/export the report, as needed.
12. Select View to the left of an item to view more details about the transaction.
13. To change the report template, adjust the report filters as desired, and then select Save to My Reports. This saves the filter options as a template for later use.
Note: Be sure to select the Share to All Users check box if you wish to save the report for others to use.
Client Setup and Administration
Overview
With the new platform, administrators create and maintain user profiles for employees within the organization, and grants privileges and roles allowing users to perform tasks in the system.
An admin performs the following:
– Setting up employee user profiles in ANB Go Business and the SmartPay platforms
– Enabling or disabling users
– Editing user profiles
– Unlocking user profiles
– Deleting user profiles
– Resetting passwords and providing new temporary passwords for users accessing the site through the URL directly and not online banking
– Assigning specific roles or functions
– Enabling access to any and all accounts (locations) for employees to processAdding a New User
Administrators create users who will deposit checks, pull reports, or other tasks within the system on a daily basis. The admin also update a user’s profile, unlock a user’s profile and delete a user’s profile as needed.
1. Click on the Administration tab within ANB Go Business.
2. If you have the Manage User Roles tile, click on Manage User Roles. If not, click on Manage Users.
3. If you clicked Manage User Roles, follow the steps below. If not, proceed to the next step.
a. Locate the User role you would like to grant Positive Pay permissions to.
b. Click the
icon.
c. Click on the Features tab.
d. Within the Search box, type Remote.
e. Toggle on
the Enable Remote Deposit SSO features.
f. Click Save.
4. If you clicked Manage Users, follow the steps below. If not, proceed to the next step.
a. Locate the User you would like to grant Positive Pay permissions to.
b. Click the icon.
c. Click Assign Rights.
d. Click on the Features tab.
e. Within the Search box, type Remote.
f. Toggle on the Enabled Remote Deposit SSO features.
g. Click Save.
5. Follow the steps below to add the user directly into the Remote Deposit Now application.
6. Within ANB Go Business, Click on the Other Services.
7. Click the Remote Deposit Capture tile.
8. Follow the steps below to add the user directly into the SmartPay application.
9. Follow the steps below to add the user directly into the Remote Deposit Now application.
10. Within ANB Go Business, Click on the Other Services.
11. Click the Remote Deposit Capture tile.
12. Select Admin | Users from the left main menu.
13. From the left navigational bar, under the User Admin heading, select Add User then select Business User.
14. Fill out the Add User Settings and the Privileges for the user.
a. Full Name: First & Last Name
b. User Name: Login ID
c. RDN ID: Login ID
d. Email Address
15. After you select privileges for this user, click Add.
Note: A temporary password is displayed at the bottom of the page. Because American National Bank utilizes the single sign-on, this temporary password is not needed
16. After clicking add, the system creates the user and allows you to select roles underneath each of the privileges assigned to them.
a. Select Roles for this user
– Accounting – All reporting functionality.
– RTG User / SERVER ONLY – This isn’t used and does not need selected.
– Remote Deposit Now – Access to the Remote Deposit Now platform.
– Reconciliation Report – All user to view Reconciliation Report.
– Customer Data Privacy – User can view the page and generate reports.
b. Select the locations for this user (accounts).
c. Select Enable RDN and enable the remote deposit settings.
– Admin Permission ‒ Separate from the account administrator role. This role is required to access the Tools tab, which allows the user to delete an existing batch.
– Receive Alert Emails – Allows the user to receive deposit alert emails upon deposit.
– Scan Items – Allows the user to scan items through RDN.
– View Deposits – Allows the user to view deposits in RDN.
– Export Deposits – Allows the user to export items.
– Receive Activation Emails – Not applicable, do not check this box.
– Create Deposits – Check this box to allow the user to make deposits to EPS.
– Edit Items – Check this box to allow the user to be able to modify/fix batches.
– Search – This allows the user to be able to perform searches on the Search page.
– View Notifications – This allows the user to view any deposit messages coming from EPS, such as exceeded transaction limits.
17. Select Update to finish assigning privileges and roles for this user.Deleting a User’s Profile
Deleting a user profile will remove it from the list of users and make it inaccessible. The username for that profile cannot be utilized again for a different user. The profile will be categorized as a deleted user.
NOTE: To delete an admin user, you must first remove the Administrator role from that admin user’s profile before completing the following steps.
1. Log in to the system and select Admin, then Users from the left main menu.
2. Select Edit for the user profile to delete.
3. Select Delete User
4. A prompt will ask you to confirm deleting a user. Select Yes to continue.
User Session Timeout
The system automatically logs off users who are inactive for at least 15 minutes. You receive two-minute Session Timeout Warnings. Click anywhere on the screen to remain logged in.